Refund policy

Because our soap, bath & body care products are personal care items, we are unable to accept returns for hygiene and safety reasons. Our goal is customer satisfaction (in fact not just satisfaction, but elation)! If something isn't right, we want to hear about it.

Damaged, incorrect, or unsatisfactory items: Please email us at info@concordsoapcompany.com within 14 days of delivery with your order number and a photo of the issue. A photo is required so we can review your claim. We'll work with you to make it right.

Shipping and lost packages: Once your order is handed to the carrier, delivery is in their hands, but we won't leave you on your own. If your tracking shows delivered and you haven't received it, or tracking hasn't updated in several days, email us within 14 days and we'll help you track it down and work with you and the carrier on a solution.

Custom and special orders: Custom and special orders are final sale. They don't qualify for free shipping, and they have a longer ship-by date, which we'll explain with you by email as we plan your order.

Changes and cancellations: Orders are processed within 2 to 3 business days. If you need to change or cancel an order, email us as soon as possible and we'll do our best before it ships.